Exchanges are available for items that arrive damaged, defective, or incorrect.

To request an exchange, please contact our Customer Care Team at (our website email for orders) and include your order number along with a detailed explanation of the issue. Photos of the product and packaging may be required to help us verify and process your request more efficiently.

Once your request has been reviewed and approved, we will provide instructions for returning the original item and processing the replacement shipment.

Hair 365 reserves the right to deny exchanges that do not meet our policy requirements.